FAQs

Yes, you can specify this information in the Business information section in the user profile.

Yes, there is a user profile section that allows you to enter Personal information, Contact information, and Business information.

Yes, you can create departments and assign a department to a specific user.

Roles are permission based portals that display only certain features and information to users; we’ve created four main roles: Account Owner, Supervisor, Manager and Employee. You can give your users a Supervisor role, a Manager Role or an Employee role.
You can also contact us and we can adjust the visibility of certain features to any of the roles.

Yes, you can create a specific hourly rate for employees and then create special rates for certain jobs that employee may perform from time-to-time.

If an employee forgot to Clock in or out, they can submit a time sheet edit request. Any user who is a Supervisor, a Manager, or an Account Owner can approve that time sheet edit request.

Any user with Supervisor, Manager or Account Owner role can view absences in the Dashboard section.

Yes, whether an employee is absent for a religious holiday, sickness or a personal reason, you can create as many absence types as you need.

There is a feature called a Connector, a connector allows you to specify an IP Address or computer from which an employee can Clock in and out.

Yes, you have the flexibility to define and add your own company holidays.

Yes, you can create a PDF, HTML or Excel report that can be sent to your payroll company. The reports display Timesheets, Vacations, Schedules, Shifts, Employee names, and they can be grouped by date.

Yes, you can create four chart types: Working Hours, Attendance Rate, Absences and Payroll. Charts can be created for specific users or for all users and can be exported as PDF or HTML.

For Internet Explorer: File -> Send -> “Shortcut to Desktop”
For Firefox: Bookmarks -> “Bookmark this page” -> Add to a Folder
For Chrome: Bookmark icon -> Add to Bookmarks bar

Visit your dedicated company URL
If you see Employee Icons: Click on your name, click Forgot password, enter your email address and an email will be sent to you.
If you do not see Employee Icons: Click Forgot password, enter your email address and an email will be sent you

Make sure to type in http://CompanyName.ClockInPortal.com, where “CompanyName” is the domain you chose when you registered your account. Do not use “www” or type in anything after the .com

Yes, our application has been tested with iPhone, Android and Blackberry devices. If our application doesn’t work on your mobile device, please let us know and we’ll make sure to fix it so it does.

Yes, there is a tab dedicated to Tasks. You can create a task, assign it to a specific user, write a title, a description and assign a priority level. You can also view a list of all the tasks and monitor whether they were completed or not.

Yes, there is a tab titled Schedules in the Manager, Supervisor and Account Owner section. You can view schedules, assign shifts and add shifts.

Yes, there is an Events link in the Dashboard section; it allows you to add events with Start Date/Time, End Date/Time, Title, Event Type and Description.

Yes, we have a direct deposit feature. You can generate a payment based on the employee or contractor hours, add any bonuses and send a payment directly to their bank account via ACH.

• Note: The Direct Deposit service is only available in the U.S. and Canada (Canadian bank account must have U.S. operations and a U.S. routing number).